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Customer Card

Customer Card

Owned by Lango: Language and translation manager
Last updated: Jan 13, 2025Version comment
11 min read

The customer form in BC is divided into tabs:

  • General

    • Basic customer information (name, address, obligation, salesperson code, etc.)

  • Address & Contact

    • Customer communication data (telephone, fax, e-mail, correspondence address)

  • Invoicing

    • Customer invoicing setup (billing, payer, etc.)

  • Payments

    • Set up the customer's payment methods (payment terms, payment methods, etc.)

  • Shipping

    • Setting up the customer's delivery method (consignee, reservation, delivery method, etc.)

  • Operative Leasing

    • Records of data related to operating leases

  • Automatic Apply

    • Setup for the Apply Customer Ledger Entries batch job

Important buttons on the customer card

Process group

  • Notes

    • The user can record the notes about a given customer, which are available to all OC users.

  • Contracts

    • The link opens the list of financing contracts of the given customer with a filter to the customer number

  • Insurance Contracts

    • opens the list of insurance contracts of the given customer with a filter to the customer number

  • Framework Contracts

    • An overview of the customer's master agreements opens with a filter for the customer number (see chapter Customer Master Agreements)

  • Credit Limits

    • opens an overview of the customer's credit limits (see the Customer Credit Limits chapter)

  • Liability

    • opens the overview of the customer's guarantees (see the Guarantee chapter)

Customer Group

  • Contact

    • opens the list of contacts of the given customer (from which the customer was created as well as the customer's contact persons)

  • Bank Accounts

    • opens the list of bank accounts of the customer, where it is possible to create these bank accounts as well

General Tab

Basic information about the customer (number, VAT number, name, balance, liability, etc.)

Field:

  • No. (No.)

    • Specifies the number of the customer. This field is either filled in automatically from the defined number series or entered manually if you have enabled manual input in the number series settings.

  • Name

    • Specifies the name of the customer. This name appears on all sales documents for the customer.

  • VAT Registration No.

    • Tax ident.  Customer number. Linked to the VAT ID on the contact

  • Detail Type

    • A contact can charge the values:

      • Company Detail

        • In the wizard for creating a partner, the value of Business partner in the Type field

      • Person Detail

        • In the wizard for creating a partner, the value of Contact person in the Type field

    • The detail type determines whether the contact is a company (the entity we do business with) or just a person. This means, for example, that the customer can be a private person, i.e. it is a Type Person and a detail Company.

  • Legal Form Code

    • The field is used to record the legal form of the contact (e.g. PO entrepreneur, FON – natural person not entrepreneur, FOP – natural person entrepreneur, etc.).

  • Legal Subjectivity Code

    • The field is used to select the legal personality of the contact. According to the selected legal subjectivity, editable fields are set in BC.

  • Balance

    • Specifies the payment amount that the customer owes for the completed sale. This value is also known as customer balance.

  • Balance (LCY) vendor As Vendor (LCY)

    • Specifies the payment amount that the customer owes for the completed sale. This value is also known as customer balance.

  • Balance Due

    • Specifies payments from the customer that are overdue relative to today's date.

  • Credit Limit (LCY)

    • Specifies the maximum amount that will allow the customer to exceed the payment balance before a warning is issued.

  • Liability (LCY)

    • Calculated field, the sum of the liabilities for the customer's contracts in the local currency.

    • After clicking, you will see the records from which the liability was calculated for the given customer (you will see the "Customer Liability" records filtered to the customer number).

    • For a detailed description of the calculation of the obligation, see the separate chapter below.

  • Closed (Blocked)

    • Specifies which transactions with the customer can't be processed, for example, because the customer is insolvent.

  • Closed-Privacy Blocked

    • Specifies whether access to data subject data should be restricted during day-to-day operations. This is useful, for example, when protecting data from changes as part of privacy controls.

  • VIP Category

    • Specifies a category that can affect the amount of Fee Discount when issuing fee invoices

  • Salesperson Code

    • Specifies the code for the salesperson who is typically in charge of the customer

  • Total Sales - Fiscal Year

    • Specifies the total sales turnover with the customer for the current fiscal year. This is calculated from the amounts excluding VAT on all completed and open invoices and credit memos.

  • Costs (LCY)

    • Specifies how much cost you incurred on sales for the customer in the current fiscal year.

  • Profit (LCY)

    • Specifies how much profit you have earned from the customer in the current fiscal year.

  • Profit % (Profit %)

    • Specifies how much profit you have earned per customer in the current fiscal year, expressed as a percentage of total sales to the customer.

  • Last Date Modified

    • Specifies when the customer's card was last modified.

  • Changed By

    • Specifies when the customer's card was last modified.

Addresses and Contact tab

The bookmark cannot be edited on the customer card, Address changes must be transferred to the contact card by adding a new registration or correspondence address.

Field:

  • Address

    • Customer Address (Street and House Number)

    • pulls from a uniform field from a contact

    • non-editable field

  • Address 2 (Address)

    • Additional Address Information

    • pulls from a uniform field from a contact

    • non-editable field

  • Post Code

    • Postal code from the contact's registration address

    • pulls from a uniform field from a contact

    • non-editable field

  • Kraj (Country)

    • Region from the contact's registration address

    • pulls from a uniform field from a contact

    • non-editable field

  • City

    • City from the contact's registration address

    • pulls from a uniform field from a contact

    • non-editable field

  • Country/Region Code

    • Country From Contact Registration Address

    • pulls from a uniform field from a contact

    • non-editable field

  • Correspondence Address Code

    • pulls from a uniform field from a contact

    • non-editable field

  • Address

    • Address from Koresp. Contact Addresses (Street and House Number)

    • pulls from a uniform field from a contact

    • non-editable field

  • Post Code

    • Postal code from Koresp. Contact Addresses

    • pulls from a uniform field from a contact

    • non-editable field

  • City

    • A town from Koresp. Contact Addresses

    • pulls from a uniform field from a contact

    • non-editable field

  • Country/Region Code

    • Land from Koresp. Contact Addresses

    • pulls from a uniform field from a contact

    • non-editable field

  • Phone No.

    • Specifies the phone number of the contact

    • pulls from a uniform field from a contact

    • non-editable field

  • Mobil Phone No.

    • Specifies the contact's mobile phone number

    • pulls from a uniform field from a contact

    • Field editable

  • E-mail (Email)

    • Specifies the e-mail address of the contact

    • pulls from a uniform field from a contact

    • Field editable

  • Fax No. (Fax No.)

    • Specifies the fax number of the contact

    • pulls from a uniform field from a contact

    • Field editable

  • Home Page

    • Specifies the contact's site

    • pulls from a uniform field from a contact

    • Field editable

  • Correspondence Type

    • Specifies the preferred type of correspondence for the interaction

    • pulls from a uniform field from a contact

    • Field editable

  • Language Code

    • Specifies the language that will be used to translate specified text on documents for foreign business partners, such as the product description on the order confirmation, or to select layouts for interactions and emails

    • The default value is added from the Contact card after the customer is created (for a leasing solution, the Language Code is not populated from the customer template)

    • Field editable

Invoicing tab

Customer invoicing setup (posting details, VAT number, customer posting group, etc.)

Field:

  • Payer

    • Specifies another customer to be invoiced for the items that you sell to the customer in the Name field on the customer card.

  • VAT Registration No.

    • Specifies the customer VAT number for customers in EU countries/regions.

  • Registration No. (Registration No.)

    • Specifies the customer identification number

    • Possibility to verify the Registration Address by clicking on the three dots

  • Personal ID No.

    • Specifies the customer's social security number

    • The value is drawn from the customer's contact card

    • The field is non-editable, if the user wants to edit the value, he must edit the birth number on the contact card and it will also be written to the customer card

  • EORI No.

    • It determines the registration and identification number of economic operators, which is used in the exchange of information with customs authorities when conducting trade to or from the European Union.

  • Tax Registration No.

    • Specifies the secondary VAT number for the customer.

  • GLN (GLN)

    • Specifies the customer in connection with sending the electronic document.

    • Global Location No.

    • The Global Location Number in the GS1 System is designed to identify objects or entities within the supply chain. It is necessary for the identification of business partners in EDI communication and for GDSN. Only the standard 13-digit number structure can be used for it.

  • Use GLN in Electronic Documents

    • Specifies whether the GLN is used as an identification number in electronic documents.

  • Copy Customer Address to Quote

    • Specifies which customer address is inserted on sales quotes that you create for the customer

Posting Details

  • Gen. Bus. Posting Group (Gen. Bus. Posting Group)

    • Specifies the customer's store type to link this customer's transactions to the corresponding general ledger account according to the general posting setup.

  • VAT Bus. Posting Group)

    • Specifies the customer's VAT specification to link to a transaction created for this customer.

  • Customer Posting Group

    • Specifies the type of customer market to link to business transactions

  • Allow Multiple Posting Groups

    • Specifies whether multiple posting groups can be used to post business transactions for this customer.

Prices & Discounts

  • Currency Code

    • Specifies the default currency for the customer.

  • Customer Price Group

    • Specifies the customer price group code that is used to set up special sales prices in the Sales Price window

  • Customer Disc. Group

    • Specifies the code of the customer discount group that can be used to set up a special discount in the Sales Line Discount window.

  • Allow Line Disc.

    • Specifies whether a sales line discount is calculated when a special sales price is offered, according to the settings in the Sales Prices table.

  • Prices Including VAT (Prices Including VAT)

    • Specifies whether to display the Unit Price and Line Amount fields on document lines with or without VAT.

  • Mass Sending Sale Documents

    • Mass Sending Sale Documents

      • Values from which the user can choose and sales documents will be sent in bulk:

        • Bulk Jobs

        • Periodic Task

        • Periodic Task ZIP

  • Stop Sending (Stop Sending)

    • Default value = No

    • If the user changes to = YES, the running task "Mass sending of documents" will skip such a customer and will not send the documents to the customer

Foreign trade

  • Transaction Type

    • Specifies the default transaction type for the purpose of reporting in Intrastat.

  • Transaction Specification

    • Specifies the default transaction specification for the purpose of reporting in Intrastat.

  • Transport Method

    • Specifies the default transport type for the purpose of reporting in Intrastat

Payments tab

Set up the customer's payment methods (payment terms, payment methods, etc.)

Field:

  • Payment Terms Code

    • If a Payment terms code has been set up on the customer template, it is taken into this field.

    • This payment terms code is not used to determine the payment terms for customer payments.

  • Financing Payment Terms Code

    • Empty by default.

    • Specifies the due date of payments in the contract payment calendar.

    • If this field is empty, the Payment Terms Code from the General Terms and Conditions of the Financing Contract will be transferred to the Financing Contracts.

    • After manual editing, the system executes:

      • After validation, the field looks for contracts that are for a given customer and have a blank framework agreement number. If it finds one, it will display the dialog "Customer has contracts. Do you want to make a change to contracts as well?". If the user confirms, they will update the Payment Terms Code on the respective contracts. If they do not confirm, the change will remain written only on the customer card.

  • Sales Price Payment Terms Code

    • Empty by default.

    • Field specifies the due date of the sales price in the contract payment calendar (for financial leases)

    • If this field is blank, the Sales Price Payment Terms Code from the General Terms and Conditions of the Financing Agreement is taken over to the financing contracts.

    • The user can set a different due date for a specific customer than other customers. After manually editing the Sales Price Payment Terms Code on the customer, the system executes:

      • After validation, the field searches for contracts that are for that customer. If it finds one, it will display the dialog "Customer has contracts. Do you want to make a change to contracts as well?". If the user confirms, they will update the Sales Price Payment Terms Code on the contracts. If they do not confirm, the change will remain written only on the customer card.

  • Reminder Terms Code

    • Empty by default.

    • Specifies the method for receivables from the financing contract to be receivable

    • If this field is empty, the Reminder Terms Code from the General Business Terms and Conditions of the Financing Contract will be transferred to the financing contracts.

    • If the user changes the value of the field manually or by selecting from the reminder codes, the OC will check whether the customer has created calculations or contracts that have a blank framework agreement number

      • If not, the OC will change the reminder code without a message.

      • If so, the OC will display the message "Customer has contracts. Do you want to make a change to the contracts?"

        • If the user confirms Yes, the OC will execute the reminder code change on all customer contracts that have Master Agreement No. (4026670) = Blank.

        • If the user confirms No, the OC will change the reminder code only to the customer.

  • Fin. Charge Terms Code

    • Empty by default.

    • Specifies how to penalize receivables from the financing contract

    • If this field is empty, the Finance Charge Terms Code from the General Business Terms and Conditions of the Financing Contract will be transferred to the financing contracts.

    • If a special penalty condition is agreed with the customer, the OC will execute:

      • After validation, the field looks for contracts that are for a given customer and have a blank framework agreement number. If it finds one, it will display the dialog "Customer has contracts. Do you want to make a change to contracts as well?". If the user confirms, they will update the "Finance Charge Terms Code" on the respective contracts. If they do not confirm, the change will remain written only on the customer card.

  • Datum posledního výpisu Last Statement Date

    • Specifies the date when the last statement was generated in the system

Shipping Tab

Field:

  • Ship-to Code

    • Specifies the code for a shipping address other than the customer's own address, which is entered by default

  • Location Code

    • Specifies the default location to process sales to this customer.

  • Combine Shipments

    • Specifies whether multiple orders delivered to a customer can appear on the same sales invoice.

  • Reserve

    • Specifies whether the items for this customer will be sold never, automatically (Always), or optionally.

  • Recommended Delivery (Shipping Advice)

    • Specifies whether the customer accepts partial delivery orders.

Shipment Method

  • Code

    • Specifies the delivery method used to deliver the items to the customer.

  • Shipping Agent Code

    • Specifies which shipping company is used to deliver the items to the customer.

  • Shipping Agent Service Code

    • Specifies the code for the carrier service to use for this customer

  • Shipping Time

    • Specifies how long it takes from dispatch from warehouse to delivery of the item.

  • Base Calendar Code

    • Specifies a customizable calendar for supply scheduling that includes the customer's working days and holidays.

  • Customized Calendar

    • Specifies that you have created your own version of the base calendar

Operative Leasing Tab

In the tab, you can set up invoice grouping for individual invoicings.

Field:

  • Fuel and Maintenance Billing Method

    • The Mass Invoicing Fuel Cards and Mass Invoicing Maintenance Mass Invoicing task groups invoices by value.

    • Values:

      • For Customer

      • Per Business Location

      • Per contract

      • For Customer and Calculation Type

      • Per Framework Agreement

  • Payments Billing Method

    • The Posting Financing Installments and Financing Installments Posting with Services mass task groups invoices based on the selected value.

    • Values:

      • Separately for a contract

      • Collectively for Customer

      • Collectively for the customer's business location

      • Collectively for Customer and Calc. Type

      • Collectively for a Framework Agreement

A more detailed signature is given in the Fakturace prodej

  • Acquisition Segment

    • Non-editable field

    • Empty by default

    • Value from the Acquisition Segments table according to the number of customer's tradable items in the Customer Potential Items table

    • The Acquisition Segment Code is entered into the field

Automatic Apply Tab

The setting is used in the Apply Customer Ledger Entries task described in Finance BC22.

The fields on this tab are described in Nastavení Finance BC22.